6) You’re always running late. Make a commitment that you’ll be five to even fifteen minutes early to every patient shift you start. 7) You never take a mental break. Taking mental breaks every once in a while, creates opportunities for learning and enjoying new things. To incorporate them into your daily life, set up […]
The signs of stress are easy to spot. It’s the solutions that can be hard to come by. If you are just & only focused on your clinic and you’ve stopped exercising, can’t sleep and are eating poorly, you’re heading down a road that could lead burn out. And if you’re far enough along this […]
• Schedule the meeting time a few days in advance. This lets your practice employee/contractor prepare what he/she wants to discuss. Be sure to reserve sufficient time for discussion. • Choose a meeting place that is comfortable and private. Arrange your schedule so you will not be interrupted. • Avoid discussing motivation or personal issues. […]
Giving Practice Staff Appraisal can be difficult. Some employees/contractors react to criticism defensively. And, sometimes, no one understands what merits a positive evaluation. If your practice employees/contractors feel that you take it easy on some of them while coming down hard on others, resentment is inevitable. Avoid these problems by following these rules: • Be […]
In every clinic finding and keeping the right staff is vital to its success. Not only do you need to find the right staff but you need to arrange and keep the right team members that work well together. Each of these staff members must be able to work together and complement each other with […]
Guidelines for good dialogue with your reception & clinical staff (not always easy!) are essential to running a harmonious practice… Maintain confidentiality • Avoid inflammatory comments • Avoid trying to convert others to your point of view before you have listened to their views • Show respect by listening attentively and responding appropriately • State […]
About 90 percent of healthcare practices lose new patient opportunities, and money when they answer the phone. That makes the front desk the second most critical job in any healthcare practitioner’s office. Of course, the top job under your roof is that of the practitioner or practitioners. But the front desk is the vital connecting […]
Serious discussions about patient experience often gravitate to how “satisfaction” enhances the overarching goal of delivering exceptional patient care. On one level, a patient “feels good” about the encounter when the clinic and/or the practitioner has empathetically met their needs and their expectations. On other levels, patient-practitioner communications channels are open, and a sense...
Believe it or not, most of what patients want most from their healthcare practitioner doesn’t have a big price tag or super-deluxe clinical credentials. In the future, a sleek new practitioner’s office and warm environment would likely be appreciated. But patient surveys and focus groups aren’t looking for fresh architectural design. The future healthcare practitioner’s […]
A brief and timely personal note is a highly effective technique to help healthcare professionals inspire patient satisfaction. We are bombarded daily with electronically conveyed messages; email, television and radio broadcast and even computerised billboards. There’s a generation of young people who text friends more frequently than using the phone. But a handwritten note has become […...