Category Archives : Monday Morning Emails

What You Do Not Want to Say to Your Patients – “We are flat out, so you will just have to wait.”

Following on from the last 5 Monday Morning Email’s we are uncovering the ‘8 things’ you should never say to a patient & this Monday we dig into – “We are flat out, so you will just have to wait.” Whether it’s a busy day because you are short clinical staff or if it is […]

What You Do Not Want to Say to Your Patients – “I fully understand what you are going through.”

Following on from the last 4 posts we are uncovering the ‘8 things’ you should never say to a patient & this Monday we dig into – “I fully understand what you are going through.” This may seem just the right thing to sat to a patient but unless you’ve been in the exact same […]

What You Do Not Want to Say to Your Patients – “I didn’t expect that…”

Following on from the last 3 Monday Morning Email’s we are uncovering the ‘8 things’ you should never say to a patient & this Monday we dig into – “I didn’t expect that.” You always want to keep in mind how psychologically and physically vulnerable patients feel when they visit your clinic. It’s a brand-new […]

What You Do Not Want to Say to Your Patients – “I can’t find your file.”

Following on from the last 2 Monday Morning Email’s we are uncovering the ‘8 things’ you should never say to a patient & this Monday we dig into – “I can’t find your file.” Though being truthful with your patients is imperative, you also want to convey the utmost professionalism and the impression that they […]

What You Do Not Want to Say to Your Patients – “This will not hurt at all, even a little bit.”

In last week’s Monday Morning Email we uncovered the ‘8 things’ you should never say to a patient & over the next 8 Mondays we will dig into each one in a little more depth starting with – “This will not hurt at all, even a little bit.” As a practice owner & clinician you […]

Good Communication & What You Do Not Want to Say to Your Patients

You don’t get to choose your patients for the most part. So, your relationship with them can range anywhere from “match made in heaven” to “your worst nightmare.” Any appointment can be a potentially difficult situation, mainly because when patients come to see you, they’re probably already a little nervous. They may be concerned about […]

Policies & Procedure Manual for YOUR Practice – Be Aware!

I am personally a big fan of the clinic Policies & Procedure manual & I have recommended & worked with my clients for over 14 years to establish their own version of this in their clinics… However, be aware of a couple of pitfalls associated with your clinic Policies & Procedure manual: 1. Although establishing […]

Why You Should Get More Technology in Your Clinic

Do you remember your first ever visit to a GP, dentist, Podiatrist, Physiotherapist or Chiropractor? The average person will most likely only recall writing their name on the check-in list before filling out a few forms by hand on paper and waiting for their name to be called. Fast forward to 2018, where the smartphone […]

How YOU Can Better Manage YOUR Clinic Staff

The role of a clinic manager/owner isn’t always smooth sailing. Not all your clinic staff members and contractors are going to be easy to work with and ensuring everything is running smoothly can often prove a challenge. So how can you go about being a great clinic manager/owner who displays authority and leadership, at the […]

How to Make YOUR Clinic Reception Area the Best it Can Be!

A clinic reception area is a section of your clinic space that is used to greet all patients and to provide a waiting area for them until they are taken into the consultation. The size of the reception area that you have should be in direct proportion to both the type and size of your […]