Every healthcare practice experiences missed appointments, whereby an appointment has been booked, but the patient does not show up. The reasons for this range from simple forgetfulness to family emergency. Often new patients have high rates of missed appointments because you haven’t had the opportunity to establish a practitioner-patient relationship. Sometimes the patient is not […]
The workforce is changing and with it all traditional management, so today we are exploring the difference between leadership and management. Great Leaders (Don’t) Manage Management and leadership go hand in hand. And both, in a healthy balance with one another, are absolutely necessary for making anything meaningful happen in the world. To be set […]
The workforce is changing and with it all traditional management, so today we are exploring the difference between leadership and management. Great Leaders Are Always Learning Just like most skills, leadership is a skill that can be improved indefinitely. Through self-reflection, hands-on learning, and the collection of honest, open feedback from team members, all leaders […]
The workforce is changing and with it all traditional management, so today we are exploring the difference between leadership and management. Great Leaders Connect The key is communicating the vision regularly to your team, whether it is weekly team meetings to align focus and monitor progress or quarterly off-sites meant to inspire and re-articulate priorities. […]
The workforce is changing and with it all traditional management, so today we are exploring the difference between leadership and management. Great Leaders Inspire So what does it take to be a great leader? Lead how you would like to be led. It all begins with a vision: the ability to imagine a better future […]
The workforce is changing and with it all traditional management, so today we are exploring the difference between leadership and management. Great Leaders Customise Just like any skill, leadership is learned through our experiences. While its origins are instinctive, we learn to lead just like we learn anything else. By observing, by trying and even […]
In many ways, healthcare practices are like people. Both are complex, multifaceted entities, and the performance of each is entirely reliant on the skilled management and health of all moving parts, whether it’d be practice management, practitioners, staff, or patients. Every practice has unique strengths and challenges; however, there is an underlying formula, or science, […]
Increased workloads, stress and additional demands on your time can cause problems. At this time of year, establishing a work/life balance becomes even more important, so I’ve put together some tips to help you and your staff to a successful start of the New Year. Are you organised? In particularly during busy times, being organised […]
Healthcare practice marketing is about your ability to sell your message to patients who need you. Ideally, that awareness will lead to them utilising your services when a demand occurs. There is much talk about social marketing, online marketing and advertising; in my experience as a healthcare practice coach, the essence of excellent marketing is […]
Hundreds of small healthcare practices start up or change hands every year. New practice owners quickly learn what it takes to survive and create successful practices while establishing the work/life balance we all so desire. It all starts with culture. Culture is about attracting and hiring the people who would be most successful in that […]
