Category Archives : Patient Communication

What You Do Not Want to Say to Your Patients – “We are flat out, so you will just have to wait.”

Following on from the last 5 Monday Morning Email’s we are uncovering the ‘8 things’ you should never say to a patient & this Monday we dig into – “We are flat out, so you will just have to wait.” Whether it’s a busy day because you are short clinical staff or if it is […]

What You Do Not Want to Say to Your Patients – “I fully understand what you are going through.”

Following on from the last 4 posts we are uncovering the ‘8 things’ you should never say to a patient & this Monday we dig into – “I fully understand what you are going through.” This may seem just the right thing to sat to a patient but unless you’ve been in the exact same […]

What You Do Not Want to Say to Your Patients – “I didn’t expect that…”

Following on from the last 3 Monday Morning Email’s we are uncovering the ‘8 things’ you should never say to a patient & this Monday we dig into – “I didn’t expect that.” You always want to keep in mind how psychologically and physically vulnerable patients feel when they visit your clinic. It’s a brand-new […]

What You Do Not Want to Say to Your Patients – “I can’t find your file.”

Following on from the last 2 Monday Morning Email’s we are uncovering the ‘8 things’ you should never say to a patient & this Monday we dig into – “I can’t find your file.” Though being truthful with your patients is imperative, you also want to convey the utmost professionalism and the impression that they […]

What You Do Not Want to Say to Your Patients – “This will not hurt at all, even a little bit.”

In last week’s Monday Morning Email we uncovered the ‘8 things’ you should never say to a patient & over the next 8 Mondays we will dig into each one in a little more depth starting with – “This will not hurt at all, even a little bit.” As a practice owner & clinician you […]

Good Communication & What You Do Not Want to Say to Your Patients

You don’t get to choose your patients for the most part. So, your relationship with them can range anywhere from “match made in heaven” to “your worst nightmare.” Any appointment can be a potentially difficult situation, mainly because when patients come to see you, they’re probably already a little nervous. They may be concerned about […]

Tips for Closing a Sale – the Healthcare Practitioner

Many healthcare practitioners have little or no experience in closing a sale. Finding new patients and selling more to existing patients can be difficult for a healthcare practitioner who isn’t sales-oriented. But inexperience can be crushing when it comes time to close the sale. After all, even sales pros often have trouble closing the deal. […]

Dealing with Missed Appointments

Every healthcare practice experiences missed appointments, whereby an appointment has been booked, but the patient does not show up. The reasons for this range from simple forgetfulness to family emergency. Often new patients may have high rates of missed appointments if they have not been referred to the practice because you haven’t had the opportunity […]

How to keep your Patients coming back

Patient retention could easily be thought of as the essence of any successful healthcare practice. In fact, it’s of such incredible value, that the benefits to both patient and practice are easily seen. A healthcare practice that keeps its patients coming back through the door achieves increased revenue, a rise in referrals, and ultimately, the […]

Website Redesign – Is it time for a Website Re-Assessment?

To be sure your website continues to be an effective and informative marketing tool, it should be regularly updated with new information and content. These updates ensure your website earns higher rankings in the intricate processes used by today’s search engines. When a website starts to show its age, it doesn’t attract as much attention. […]