Category Archives : Patient Communication

Why You MUST Have Online Appointment Booking

Are You a Patient Self-Scheduling Innovator or 10 Years Behind the Times? Recently I spotted an article about online reservations for GP’s, where patients make their own appointments via the Internet. “Some practices rave about the money and time they’ve saved by allowing patients to schedule visits through the Internet,” But so far, many allied […]

New Patient Inquiry to Patient to Referral: Healthcare Decision Journey

Seven out of ten times (probably more), the internet is where the first encounter between a clinic and a prospective new patient occurs. But it does not stop there. Long before an individual selects a healthcare provider for a condition, they often begin their decision journey with online due diligence. And when providers and communications […]

Many Ways to Attract New Patients to YOUR Practice #5

Over the last 4 weeks we have started to uncover some proven ways to help you grow your practice and add new patients. Here are the last 5 ways which we will cover: 21. Generate media exposure: The right amount of media exposure can attract a large volume of new patients and increase the branding […]

Many Ways to Attract New Patients to YOUR Practice #4

Over the last 3 weeks we have started to uncover some proven ways to help you grow your practice and add new patients. Here are 5 more ways: 16. Become a referrer: Fostering relationships with GP’s, specialists and other healthcare practitioners is a two-way street. Other GP’s & healthcare practitioners will be interested in referring […]

Many Ways to Attract New Patients to YOUR Practice #2

Last week we started to uncover some proven ways to help you grow your practice and add new patients. Here are 5 more ways: 6. Host contests with your patient data base: Contents can be an excellent way to get your existing patients to talk about your practice. Offering prizes and giveaways in exchange for […]

What You Do Not Want to Say to Your Patients – “It could actually be a lot worse, so count yourself lucky.”

Following on from the last 7 Monday Morning posts we are uncovering the ‘8 things’ you should never say to a patient & this Monday we dig into – “It could actually be a lot worse, so count yourself lucky.” Yes, it may be a lot worse, the patient knows that! They may never run […]

What You Do Not Want to Say to Your Patients – “I have never seen anything like that before…”

Following on from the last 6 Monday Post’s we are uncovering the ‘8 things’ you should never say to a patient & this Monday we dig into – “I have never seen anything like that before…” Any exclamation of shock or statement of not knowing is certainly a ‘no no’ in your practice. A new […]

What You Do Not Want to Say to Your Patients – “We are flat out, so you will just have to wait.”

Following on from the last 5 Monday Morning Email’s we are uncovering the ‘8 things’ you should never say to a patient & this Monday we dig into – “We are flat out, so you will just have to wait.” Whether it’s a busy day because you are short clinical staff or if it is […]

What You Do Not Want to Say to Your Patients – “I fully understand what you are going through.”

Following on from the last 4 posts we are uncovering the ‘8 things’ you should never say to a patient & this Monday we dig into – “I fully understand what you are going through.” This may seem just the right thing to sat to a patient but unless you’ve been in the exact same […]

What You Do Not Want to Say to Your Patients – “I didn’t expect that…”

Following on from the last 3 Monday Morning Email’s we are uncovering the ‘8 things’ you should never say to a patient & this Monday we dig into – “I didn’t expect that.” You always want to keep in mind how psychologically and physically vulnerable patients feel when they visit your clinic. It’s a brand-new […]