Category Archives : Patient Communication

How to Deal with Difficult Patients

Difficult patients can hamper diagnosis, make treatment harder and infringe on clinical time constraints so that the patient schedule is virtually thrown out of the window. Types of difficult patients tend to fall into three main categories: patients who have difficulty communicating the problem for which they are seeking treatment; patients who fail to comply […]

Listening to Patients

In the day to day consulting of patients there are many practitioners that just ‘talk too much’. I see it just about every week when I go to practices & sit in on consultations. Most of this unnecessary chit chat is about the weather, football, etc. & not even about the patient’s condition or what […]

Patient Value

The value that you attach to your existing patients could well determine your long term growth. The obvious focus is to retain your existing patients rather than pouring out resources on continually recruiting new patients. The way to retain these existing customers is by developing a customer-centric approach to understanding their needs and aspirations; thereby […]

Why You MUST Have Online Appointment Booking

Are You a Patient Self-Scheduling Innovator or 10 Years Behind the Times? Recently I spotted an article about online reservations for GP’s, where patients make their own appointments via the Internet. “Some practices rave about the money and time they’ve saved by allowing patients to schedule visits through the Internet,” But so far, many allied […]

New Patient Inquiry to Patient to Referral: Healthcare Decision Journey

Seven out of ten times (probably more), the internet is where the first encounter between a clinic and a prospective new patient occurs. But it does not stop there. Long before an individual selects a healthcare provider for a condition, they often begin their decision journey with online due diligence. And when providers and communications […]

Many Ways to Attract New Patients to YOUR Practice #5

Over the last 4 weeks we have started to uncover some proven ways to help you grow your practice and add new patients. Here are the last 5 ways which we will cover: 21. Generate media exposure: The right amount of media exposure can attract a large volume of new patients and increase the branding […]

Many Ways to Attract New Patients to YOUR Practice #4

Over the last 3 weeks we have started to uncover some proven ways to help you grow your practice and add new patients. Here are 5 more ways: 16. Become a referrer: Fostering relationships with GP’s, specialists and other healthcare practitioners is a two-way street. Other GP’s & healthcare practitioners will be interested in referring […]

Many Ways to Attract New Patients to YOUR Practice #2

Last week we started to uncover some proven ways to help you grow your practice and add new patients. Here are 5 more ways: 6. Host contests with your patient data base: Contents can be an excellent way to get your existing patients to talk about your practice. Offering prizes and giveaways in exchange for […]

What You Do Not Want to Say to Your Patients – “It could actually be a lot worse, so count yourself lucky.”

Following on from the last 7 Monday Morning posts we are uncovering the ‘8 things’ you should never say to a patient & this Monday we dig into – “It could actually be a lot worse, so count yourself lucky.” Yes, it may be a lot worse, the patient knows that! They may never run […]

What You Do Not Want to Say to Your Patients – “I have never seen anything like that before…”

Following on from the last 6 Monday Post’s we are uncovering the ‘8 things’ you should never say to a patient & this Monday we dig into – “I have never seen anything like that before…” Any exclamation of shock or statement of not knowing is certainly a ‘no no’ in your practice. A new […]