Category Archives : Running a Practice

Team Communication Made Easy

As the team leader you need to know what it means to lead a team. Depending on the size of your practice, this will be determined by the quantity of things you have to work on, deal with, push about and make sense of. But let me get to one basic point you can work […]

Selecting the Right Person to Join Your Team

The reason people select the wrong person is because they don’t ask the right questions in the interview, they don’t probe to uncover real competencies and capabilities, they don’t explore the person’s true personality and attitude, and they get swayed by enjoyable ‘chats’ that should in fact be probing interviews. We all like to work […]

Practice Checklist To Successful Interviews Part 2

Interviews for both reception & clinical staff can be stressful and time consuming. If you make the wrong decision, it will cost you time and money. Yet view them as an opportunity to learn more about your practice and the type of people that consider you an employer of choice. Follow these simple steps to […]

Practice Checklist To Successful Interviews Part 1

Interviews for both reception & clinical staff can be stressful and time consuming. If you make the wrong decision, it will cost you time and money. Yet view them as an opportunity to learn more about your practice and the type of people that consider you an employer of choice. Follow these simple steps to […]

Patient Value

The value that you attach to your existing patients could well determine your long term growth. The obvious focus is to retain your existing patients rather than pouring out resources on continually recruiting new patients. The way to retain these existing customers is by developing a customer-centric approach to understanding their needs and aspirations; thereby […]

Motivating Your Front Office Staff Part 2

Here are 5 more ways practices can motivate their front desk staff to exhibit these behaviours. These tips rely on two main qualities that practices must possess. To motivate your staff you must be a good leader and communicator. Your staff looks up to you and mirrors your attitude. Your enthusiasm for the service you […]

Motivating Your Front Office Staff Part 1

Here are 5 ways practices can motivate their front desk staff to exhibit these behaviours. These tips rely on two main qualities that practices must possess. To motivate your staff you must be a good leader and communicator. Your staff looks up to you and mirrors your attitude. Your enthusiasm for the service you provide […]

Keeping It Simple

I regularly come across practices that have landed themselves in hot water with what they thought was a simple straightforward agreement. It continues to be the simple things that get people into legal trouble. This 11 point plan should help you stay on the straight and narrow, whilst maximising the most of your practice: 1. […]

Getting Your Team Behind Your Practice!

It is now more important than ever that you align your team’s personal values with that of the practice. As an employer, it is your task to positively impact the lives of your employees. If you are hesitant to engage your team, share your healthcare vision and beliefs and fail to reward your team’s contribution, […]

Downtime Healthcare Practice Marketing

How do you get around the down times, when your practice is not (yet) full of patients or you may have just opened a new practice? Here some tips on how to ensure your practice can make it through tough times and perhaps thrive. Add to and ‘milk’ your database – If own an established […]