Category Archives : Running a Practice

Motivating Your Front Office Staff

Here are 10 ways practices can motivate their front desk staff to exhibit these behaviours. These tips rely on two main qualities that practices must possess. To motivate your staff, you must be a good leader and communicator. Your staff looks up to you and mirrors your attitude. Your enthusiasm for the service you provide […]

Denying the Signs of Burnout

Some employees who have recovered from burnout shared what they called “the lies we told ourselves” related to denying the signs of burnout, even when loved ones pointed it out to them. These included: • I am fine • It is your nagging at me that is stressful • I love my job • I […]

Recognising the Signs and Symptoms of Burnout

The majority of contractors or employees experiencing burnout will remain at work. Being aware of changes in attitudes and energy can help with early identification. Contractors or employees of yours may not realize that they are dealing with burnout and may instead believe that they are just struggling to keep up during stressful times. Stress, […]

Understanding Burnout in Your Practice

In last week’s MME we covered: 6 Ways for your Staff to Avoid Healthcare Burnout Today, more about it! Burnout is characterized by emotional exhaustion, cynicism and ineffectiveness in the workplace, and by chronic negative responses to stressful workplace conditions. According to the Journal of Applied Biobehavioral Research, burnout is having a growing impact on […]

6 Ways for your Staff to Avoid Healthcare Burnout

The stresses and strains of working in private practice in Australia can take its toll on even the strongest personality in your practice whether it be a clinician, admin staff or receptionist. From persistent, sometimes rude and impatient patients to strict AHPRA and other governing body regulations, the healthcare staff in your practice are constantly […]

What You Do Not Want to Say to Your Patients – “I have never seen anything like that before…”

Following on from the last 6 Monday Post’s we are uncovering the ‘8 things’ you should never say to a patient & this Monday we dig into – “I have never seen anything like that before…” Any exclamation of shock or statement of not knowing is certainly a ‘no no’ in your practice. A new […]

What You Do Not Want to Say to Your Patients – “We are flat out, so you will just have to wait.”

Following on from the last 5 Monday Morning Email’s we are uncovering the ‘8 things’ you should never say to a patient & this Monday we dig into – “We are flat out, so you will just have to wait.” Whether it’s a busy day because you are short clinical staff or if it is […]

What You Do Not Want to Say to Your Patients – “I didn’t expect that…”

Following on from the last 3 Monday Morning Email’s we are uncovering the ‘8 things’ you should never say to a patient & this Monday we dig into – “I didn’t expect that.” You always want to keep in mind how psychologically and physically vulnerable patients feel when they visit your clinic. It’s a brand-new […]

What You Do Not Want to Say to Your Patients – “I can’t find your file.”

Following on from the last 2 Monday Morning Email’s we are uncovering the ‘8 things’ you should never say to a patient & this Monday we dig into – “I can’t find your file.” Though being truthful with your patients is imperative, you also want to convey the utmost professionalism and the impression that they […]

What You Do Not Want to Say to Your Patients – “This will not hurt at all, even a little bit.”

In last week’s Monday Morning Email we uncovered the ‘8 things’ you should never say to a patient & over the next 8 Mondays we will dig into each one in a little more depth starting with – “This will not hurt at all, even a little bit.” As a practice owner & clinician you […]