The workforce is changing and with it all traditional management, so today we are exploring the difference between leadership and management. Great Leaders (Don’t) Manage Management and leadership go hand in hand. And both, in a healthy balance with one another, are absolutely necessary for making anything meaningful happen in the world. To be set […]
As a small business, time and resources are naturally more limited, even to the extent of not having a dedicated HR department or person. Never the less, the same laws of discrimination apply in the interviewing and hiring of staff. 1. Taking the process seriously – Even as a small company, there’s no reason why […]
Most companies are extremely aware of their external markets such as clients, customers, distributor networks and even vendors. But many fail to realize that employees make up an internal market. There are plenty of organizations that bend over backwards to get feedback and input from customers and clients. Far fewer work as hard to get […]
As the team leader you need to know what it means to lead a team. Depending on the size of your practice, this will be determined by the quantity of things you have to work on, deal with, push about and make sense of. But let me get to one basic point you can work […]
The reason people select the wrong person is because they don’t ask the right questions in the interview, they don’t probe to uncover real competencies and capabilities, they don’t explore the person’s true personality and attitude, and they get swayed by enjoyable ‘chats’ that should in fact be probing interviews. We all like to work […]
Interviews for both reception & clinical staff can be stressful and time consuming. If you make the wrong decision, it will cost you time and money. Yet view them as an opportunity to learn more about your practice and the type of people that consider you an employer of choice. Follow these simple steps to […]
Interviews for both reception & clinical staff can be stressful and time consuming. If you make the wrong decision, it will cost you time and money. Yet view them as an opportunity to learn more about your practice and the type of people that consider you an employer of choice. Follow these simple steps to […]
Here are 5 more ways practices can motivate their front desk staff to exhibit these behaviours. These tips rely on two main qualities that practices must possess. To motivate your staff you must be a good leader and communicator. Your staff looks up to you and mirrors your attitude. Your enthusiasm for the service you […]
Here are 5 ways practices can motivate their front desk staff to exhibit these behaviours. These tips rely on two main qualities that practices must possess. To motivate your staff you must be a good leader and communicator. Your staff looks up to you and mirrors your attitude. Your enthusiasm for the service you provide […]
It is now more important than ever that you align your team’s personal values with that of the practice. As an employer, it is your task to positively impact the lives of your employees. If you are hesitant to engage your team, share your healthcare vision and beliefs and fail to reward your team’s contribution, […]
