Category Archives : Staffing

The Reasons Why Clinics Lose their Best Staff (Part 2)

5. They don’t communicate of the vision This sounds like an obvious point, but it’s so easily neglected. Employees or contractors want to feel excited and passionate about the clinic they work for and need to see a clear vision on the horizon. If an clinic fails to promote the brand internally and fails to […]

The Reasons Why Clinics Lose their Best Staff (Part 1)

Employee retention is important for any clinic, but some do seem to continually get it wrong. Even the bigger practices – who have no trouble in attracting talent (whether it be reception staff or clinical staff) – fail to have a successful talent management strategy in place. Here are some reasons why clinics could fail […]

Motivating Your Front Office Staff

Here are 10 ways practices can motivate their front desk staff to exhibit these behaviours. These tips rely on two main qualities that practices must possess. To motivate your staff, you must be a good leader and communicator. Your staff looks up to you and mirrors your attitude. Your enthusiasm for the service you provide […]

Denying the Signs of Burnout

Some employees who have recovered from burnout shared what they called “the lies we told ourselves” related to denying the signs of burnout, even when loved ones pointed it out to them. These included: • I am fine • It is your nagging at me that is stressful • I love my job • I […]

Recognising the Signs and Symptoms of Burnout

The majority of contractors or employees experiencing burnout will remain at work. Being aware of changes in attitudes and energy can help with early identification. Contractors or employees of yours may not realize that they are dealing with burnout and may instead believe that they are just struggling to keep up during stressful times. Stress, […]

Understanding Burnout in Your Practice

In last week’s MME we covered: 6 Ways for your Staff to Avoid Healthcare Burnout Today, more about it! Burnout is characterized by emotional exhaustion, cynicism and ineffectiveness in the workplace, and by chronic negative responses to stressful workplace conditions. According to the Journal of Applied Biobehavioral Research, burnout is having a growing impact on […]

6 Ways for your Staff to Avoid Healthcare Burnout

The stresses and strains of working in private practice in Australia can take its toll on even the strongest personality in your practice whether it be a clinician, admin staff or receptionist. From persistent, sometimes rude and impatient patients to strict AHPRA and other governing body regulations, the healthcare staff in your practice are constantly […]

How YOU Can Better Manage YOUR Clinic Staff

The role of a clinic manager/owner isn’t always smooth sailing. Not all your clinic staff members and contractors are going to be easy to work with and ensuring everything is running smoothly can often prove a challenge. So how can you go about being a great clinic manager/owner who displays authority and leadership, at the […]

Conducting the Practice Employee/Contractor Appraisal Meeting

• Schedule the meeting time a few days in advance. This lets your practice employee/contractor prepare what he/she wants to discuss. Be sure to reserve sufficient time for discussion. • Choose a meeting place that is comfortable and private. Arrange your schedule so you will not be interrupted. • Avoid discussing motivation or personal issues. […]

Practice Staff Appraisal Tips in Your Practice

Giving Practice Staff Appraisal can be difficult. Some employees/contractors react to criticism defensively. And, sometimes, no one understands what merits a positive evaluation. If your practice employees/contractors feel that you take it easy on some of them while coming down hard on others, resentment is inevitable. Avoid these problems by following these rules: • Be […]