You don’t get to choose your patients for the most part. So, your relationship with them can range anywhere from “match made in heaven” to “your worst nightmare.”

Any appointment can be a potentially difficult situation, mainly because when patients come to see you, they’re probably already a little nervous. They may be concerned about what’s troubling them, be uncomfortable with the practice atmosphere, or have a bit of a distrust of your profession.
Regardless, proper patient care requires utmost clinical professionalism and good communication.

But “good communication” doesn’t necessarily mean “tell all.” While transparency is important, there are certain phrases healthcare practitioners should never say to their patients.

To help you keep your patients at ease, here are 8 things you should never say to them:

1. This will not hurt at all, even a little bit.

2. I can’t find your file.

3. Whoops.

4. I completely understand what you are going thru.

5. We are very busy, you just have to wait.

6. Wow, I have never seen that before.

7. Well, it could be worse.

8. It’s probably nothing serious, don’t worry about it at all.