practice-checklist-for-successful-interviewsInterviews for both reception & clinical staff can be stressful and time consuming.

If you make the wrong decision, it will cost you time and money. Yet view them as an opportunity to learn more about your practice and the type of people that consider you an employer of choice.

Follow these simple steps to get it right during the first round of interviews and build a practice team of quality staff:

1. Selection Process

  • favicon Ensure the applicant has the right skills for the job.
  • favicon In addition, ensure that the applicant is the right fit for the team. (You may like to use a profiling technique such as DISC).

2. Preparation

  • favicon Ensure the candidate has the correct address and explain the directions and parking availability.
  • favicon Inform your front desk about the applicant’s name, role and arrival time.
  • favicon Be organised and on time.

3. Interview Process

  • favicon Start with thanking them for their time and follow with some small talk, so the candidate is not too uneasy for their first question.
  • favicon Make a good first impression as a professional employer, you only have 30 minutes, but be genuine and don’t over promise.
  • favicon Communicate your USP just as you would to a potential patient.
  • favicon Outline the interview process and timing.
  • favicon Prepare between 5 and 10 questions for the applicant and take notes.
  • favicon Include questions that will determine whether or not the candidate has researched your practice.
  • favicon Include questions that will test the information contained in the resume.
  • favicon Ensure the questions are example based.
  • favicon Encourage the applicants to apply the STAR concept for their answers.
  • favicon Take note of what seems important to the candidate.
  • favicon Inform the candidate NOW about the role and its responsibilities.
  • favicon Optional role play/ask for experience in similar situations/roles.
  • favicon Close with explaining the interview process and when they can expect to hear from you.
  • favicon Give the candidate the opportunity to ask questions of their own to get an impression of their preparedness and what’s important to them.

4. Decision Process

  • favicon Confirm the skills and your impression of their personality with a reference check.
  • favicon Evaluate both the skills and values of your applicant.

Contact us now for a complete catalog of interview questions.