As a clinic owner, having an entrepreneurial mindset is a given, you are doing much more than just seeing patients.
But what about the rest of the clinic staff, both reception & the clinical team.
Promoting an entrepreneurial mindset in every corner of your clinic has its advantages. It can be an opportunity to get an upper hand over your local clinic competitors, to improve your patient services, processes, patient outcomes all to gain and retain current patients and to attract new patients.
So how do you foster an entrepreneurial mindset in your clinic’s culture? The following strategies might be helpful in getting you started. Over the next few weeks we will tackle one at a time starting with the one below.
1. Promote a single focus: the patient.
No matter what role an employee or contractor has in your clinic, no matter what task they perform, help them understand that your clinic is focused on the patient to give them the best service & of course outcomes. Remind them that everyone’s job, either reception or clinical, affects the patient.