Add New Email Account
NOTE: Please make sure your mobile device has internet connectivity before proceeding with this tutorial.
Troubleshoot Advanced Settings
Retrieving EmailSending Email
If your device is still unable to receive email check and edit the advanced settings of your email account as follows:
- In your device Settings…. Mail, Contacts, Calendars, select your email account and navigate to the Incoming Settings section as shown.
- Turn Use SSL to OFF and change the Server Port to 110 if you are using POP protocol, or 143 if you chose IMAP.
- Click the back button on the top left to save your settings and then try again.
If the problem persists, please check for internet connectivity or contact your cloud service provider for assistance.

If your device is still unable to send email check and edit the advanced settings of your email account as follows:
- In your device Settings … Mail, Contacts, Calendars, select your email account and navigate to the Outgoing Mail Server settings section as shown.
- Turn Use SSL to OFF and change the Server Port to 25.
- Click Done, and then try send another email.
If the problem persists, please check for internet connectivity or contact your cloud service provider for assistance.
