Gillian is a former owner of a multi-disciplinary clinic in Sydney’s Eastern Suburbs and is a great example of how Ideal Practice consulting can help practice owners achieve a work-life balance.
Gillian started as a physiotherapy employee at her clinic in 1999 and after a short time was asked to buy in as a partner. She worked in partnership until 2009 when her business partner moved on. Becoming the sole owner of the clinic was not really what she was looking for because, at that stage, she had a 6-month-old baby, the first of three.
For the next 2 years Gillian worked part-time, had another baby, and tried hard to not let the team down at work or the team down at home. When her second child was 6 months old an employee resigned and set-up a clinic nearby. It was then that she realized she needed to do something different to other clinics to protect herself against the uncertainty of business.
Enlisting the help of Dr. Anthony Capiaghi and the team at Ideal Practice in 2011 turned her practice around. Like so many physiotherapists in private practice she had lots of great ideas in her head but putting them into practice was overwhelming. Ideal Practice supported her and helped with a face-lift of the clinic, rebranding and recruiting and most importantly the formulation of systems that impressed the current clients and generated new clients.
With all of these systems in place Gillian then had her third (and definitely last) child. At this stage she was no longer on the physiotherapy roster. She worked part-time and sometimes treated patients on the days and times that suited her. Her energy could now be focused on keeping her physiotherapists and other staff busy.
After 17 years in the one place Gillian decided that it was time for a change. She enlisted the help of the Healthcare Practice Sales department of the IP business and listed and sold her clinic in mid-2016. The business was significantly more valuable to the new owner because of the fact that Gillian was no longer a treating practitioner and because the business was practically running itself – most days!
Looking back now, her business partner selling out was the best thing that could have happened as it gave her the autonomy to do what she felt was best for the clinic. The employee who set up shop nearby was the catalyst for change and, although it didn’t feel like that at the time, he did the clinic an enormous favor.
Gillian’s role at Ideal Practice is to mentor and support physiotherapists who run their own clinics. She draws on what Anthony has taught her over the last 5 years as well as her own experiences in business. This wealth of experience and knowledge is then used to customise ongoing plans for each individual clinic with the end result being successful, expanding physiotherapy practices with happy owners, staff and patients.
Although being a non-treating physiotherapist isn’t everyone’s goal, nor is selling their clinic, being a client of Ideal Practice for 5 years certainly gave Gillian the ability to become that. As a physiotherapist for over 20 years and a practice owner for over 15 years she is now ready to combine her own experience with the strategies of Ideal Practice to help other practice owners achieve their goals.