I wanted to thank you for your coaching over the past year. I have found it particularly helpful. Your input, ideas and resources have provided a lot of structure and clarity to our practice but also to my own work with clients. This has been important because it has meant that clients are clearer about our practice in terms of who we are, what we do, and how we do things. When clients know what to expect then things certainly run smoother.

What I found particularly helpful as a psychologist was your guidance in systematising what I do.

This was important for a number of reasons:

1. it provided clarity about what is it exactly that I do with my clients, how I can best do what I do and how clients get the most benefits out of the service I offer to them. This ranges from what happens at front desk, our sessions, in between sessions, at discharge and when the client no longer attends sessions with me.
2. I was able to put a session structure in place so that the clients can make the most of their sessions with me but also get consistency and commitment from clients.
3. I learnt how to screen those clients that are really committed to sessions and how to get commitment from clients. This has been a real breakthrough for me.
4. I realised the importance of having a yearly marketing plan in place.

I am still amazed and impressed with how your staff were able to interpret our ideas and vision for our practice in the brochures they designed for us. I enjoyed working on this knowing how important this was for marketing our practice.

Thanks again Anthony for all your help.